Carpet Problems: Who is at Fault?
By Terry Weinheimer, The Weinheimer Group LLC Manufacturing Latent Problems are those that become apparent only after the floor covering has been installed for a period of time. Visual Problems are those that are readily visible and should be seen prior to or at the time of installation. Consumer Normal appearance change for the carpet ...
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April 19, 2008
Example of Carpet Claim Policies & Procedures
As in the example below, a carpet manufacturer may issue a set of claims policies that covers what they will and will not do. These policies are usually based on the Carpet and Rug Institute Claims Guidelines. Residential Claims Policies & Procedures Claims are accepted for consideration only on carpet, which is ...
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April 19, 2008
Be Aware of Your Floor Covering Warranty Protection
The end user and the floor covering professional need to understand what is covered in a warranty and who the warrantor is. Often more than one warranty and more than one warrantor cover a flooring product. The company that produced the product usually offers a warranty. The company that manufactured ...
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April 18, 2008
The Ugly Out of Carpet
Every person in the floor covering industry and especially those that sell, install, inspect and service carpet need to understand the broad variety of complaints that they will face at any given time. These same people need to understand that appearance and wear are not synonymous and in fact the ...
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March 23, 2008
Carpet Complaint Terms
A Abrasive Wear - This is generally defined as the actual loss of face fibers through foot traffic. While wear is often a complaint, today's synthetic carpets are almost impossible to wear out so this seldom becomes an actual claims factor. Atmospheric soil/dirt: - As it relates to carpet, it is the ...
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February 27, 2008
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